Customer Reviews

Great quality service. Paris was amazing. He was very attentive to my wants in a new vehicle. His general manager was very informative on different avenues we could proceed. I left with a brand new 2024 Acura MDX all thanks to Paris and his management team. Thank you so much Acura of Orange park.

Came in for an oil change left with a dream. I loved loved LOVED my MDX 2022. But I was given a chance to get everything I wanted. The color was not what I would have preferred, but It looks great. I got everything I could think of massage chairs, ambient lights, cooled seats, and touch less tail gate AWD plus so much more. And they even worked out everything for around what I was already paying OMG I'm so happy with it. Ron, you did great. See Ron tell him I sent you.

Andre and Josh were awesome!

Awesome sales department!!! Got us a great deal on our MDX Type-S. Definitely looking to get our next car here!

Jacob was great today! Kept me informed through the day and continually checked in with me with an update

My salesman Andrew was great! Had everything prepped and ready when I arrive. I was in and out in less than an hour with my new Integra Type S!

From passing by to check out a possible car lease for my mother to purchasing 3 vehicles. It was unexpected but Gustavo made it a breeze and with his leadership team Lazaro and Jody they made sure I had the best options and gave me and my family plenty of options to work with so we stayed within our budget. The buying experience was great even past closing hours. Kudos to the team and shoutout to Felix too who is a fellow Honda head. 👍🏻

I recently purchased a car from Miami Acura, and I had an outstanding experience. Gustavo, the salesman, and Lazaro, the manager, were exceptional throughout the entire process. Their professionalism, knowledge, and genuine care made the entire experience smooth and enjoyable. Gustavo was attentive, answered all my questions, and ensured I found the perfect car that met my needs. Lazaro's leadership and expertise were evident, and he made sure everything was handled efficiently and transparently. I highly recommend this place to anyone looking for a new and used car. Thank you, Gustavo and Lazaro, for making this such a positive experience!

Absolutely LOVED my experience at Miami Acura. Wesley was a gem and he truly helped me with this huge step in my life. Jody was patient and helpful through it all. John was such a help and truly helped me feel confident in my purchase. Everyone stayed late to help me complete the process and I could not appreciate it more. Thank you Miami Acura!

Thank you, Joshua, for your excellent customer service and help to get our Acura RDX; we love it. I hate dealing with dealers and negotiating for hours; you patiently met my demands and got the best deal for me. Everything was fast and, by far, was the best experience I have ever had when buying or leasing.

I could not have had a better experience at Miami Acura. I reached out to them online regarding an Acura RDX and from the first interaction, to the last, I was treated with honesty and excellent customer service. Since I was an out of town buyer and I was flying into Miami to purchase the car, I needed to make sure everything about the vehicle was as advertised. My sales rep, Walien Guerra, sent me numerous pictures, shared the vehicle history, and spoke with me over the phone giving me a complete walk through of the vehicle. Walien even came to the dealership on his day off the close out the deal because the only day I could make it to Miami was on his day off! When it came to price, they worked with me and provided me the best possible deal. I shopped for over 2 months for the right vehicle at the right price and Miami Acura did not play any games and try and tack on additional fees that I had been exposed to at other dealerships. The provided a very clean vehicle, at the advertised price, and it was an extremely positive experience. Kelvin the finance manager was also a pleasure to work with. I would recommend Walien and Kelvin to anyone looking for a vehicle and an extremely positive buying experience.

I had an amazing experience purchasing my vehicle at Miami Acura. My salesman Albert Torres was patient, professional and very knowledgeable. He made my car buying experience a very pleasant one. Calvin in finance went through many different payment options with me since I was so indecisive. He showed a lot of patience and was very informative. I recommend visiting Miami Acura if you are thinking of purchasing a vehicle, you will not regret it.

Fantastic experience at Miami Acura with John Sterling. I’m new to the Acura brand and John was thorough and thoughtful during the entire process. It never felt like he was “selling” to me. It was just good old fashioned customer care. Thank you John and Miami Acura!

We just arrived in the United States a week ago and had very little idea about how to buy a car here. We are very grateful to Wesley for his calm, kind and (most importantly) patient explanation of all the details of the process of buying our first car in the USA. Thank you so much for a smooth purchase of a wonderful Acura MDX!

This dealership quite literally did the impossible to help me get into one of my dream cars. I had been looking to get out of my previous car for nearly 9 months and was having a lot of trouble, but when I tell you these guys went above and beyond to help me out it’s not an exaggeration. Gustavo with only 3 months on the sale floor was incredibly down to earth and compassionate while also showcasing a very impressive understanding of the lineup at Acura and made me really feel valued as a customer. The finance manager Mike was also a key factor in making this all happen and I’m incredibly grateful for the work and effort that was put in to get me into the car I wanted along with the exact budgetary parameters I wanted. I’ve purchased a good amount of vehicles and have been conned by a few dealerships, but I can safely say this place actually wants to earn your business and fulfill your needs. Thank you guys! P.S. Ask for Gustavo, you will not regret it.

I had an absolutely wonderful experience buying my new car with John Sterling! From the moment I walked into the dealership, John made me feel at ease with his friendly and professional approach. He took the time to understand exactly what I was looking for and helped me find the perfect car. Throughout the entire process, John was incredibly knowledgeable, transparent, and patient, answering all my questions and making sure I was comfortable every step of the way. If you're in the market for a new car, I highly recommend reaching out to John Sterling. His outstanding customer service and expertise make him the best in the business!

Gustavo(sales) and Felix(finance) were amazing. Very knowledgeable, serviceable and helpful. Didn't try to sell me any extra stuff and always looking for ways to make the process as smooth and quick as possible. I am loving my RED Integra! Thank you, guys.🤟🙏

Honestly the best service. I really appreciate everything. I’m so Happy for my car. Can’t express how happy I am thanks to Lionel Valdez and the team. Who were amazing. Would recommend this dealer. Amazing service. Thank you all

I have been servicing my Acura at Miami Acura for the past two years, and the experience has always been exceptional. Nabeel and the entire Miami Acura team are honest, professional, and genuinely helpful. They consistently provide thoughtful recommendations without any pressure, ensuring my car gets the care it needs. I trust them with my vehicle. Highly recommend their outstanding service!

Wesley was phenomenal throughout the whole process. I showed up a little before closing but Wes did not hesitate to take me on a test drive and answer any questions I had. Was in and out within about an hour & 1/2. Professional, respectful, and a pleasure to make a deal with. 10/10 would highly recommend.

I do not usually write reviews, but this is definitely deserved! I initially dreaded the experience of car shopping, but Jon and Ronaldo completely changed that. We had a fantastic experience working with them at the Acura dealership. From start to finish, they were incredibly patient, never making us feel rushed or pressured. They truly respected our time, ensuring the process was smooth and efficient. What stood out the most was their genuine commitment to looking out for our best interest. They went above and beyond to help us find the perfect car at the best deal possible. If you're looking for knowledgeable, professional, and honest salespeople, Jon and Ronaldo are the ones to ask for! Highly recommend! 🚗✨

My husband and I, had a wonderful experience last Sunday. Deon our salesman was incredibly helpful and knowledgeable throughout our entire purchase experience. Making the process seamless and stress free. Highly recommended.

I purchased a Used 2021 Honda Passport, Mike & Barak helped me. They were/are incredible! So kind, so helpful, the best customer service I have ever had at a car dealership. Both Mike & Barak were knowledgeable & made the process smooth. THE ABSOLUTE BEST!

I’m so happy to have dealt with professional business personnel at Miami Acura ! We were in the market for TLX type S. We were approached by sales rep Joshua Abreu. Joshua introduced himself showed us a few cars! We were happy to find a TLX 23 With low miles. We were happy to say that we purchased a vehicle after we spoke with the manager, John Sanchez! John negotiated with me the price and the trade-in in which both of us were very happy in the end! If you’re ever in the market for a new or used car, please reach out to Joshua or John! They are very professional and great to deal with And they are straightforward, no monkey business!! This is a great dealership! We are very happy, Once again, thank you, Joshua and John for a great experience At Miami Acura!!👍

Everyone was nice. It was just upsetting that the manager tells me by phone that the lease is $369 a month with 10k miles and $2k down. When I get there they want $4k down and they failed to mention that number did not include taxes. Then, when we agree on a deal they don’t have the vehicle charged and can’t give me the charging cable that comes with it. Service department is closed on Sunday. You’d think if they plan on doing business on the weekend they would have the cable to charge the car. I left with only 20% charge and had to wait for them to deliver the cable the next day. The people were nice enough and professional but not ready to have everything we needed when we drove off the lot. Our salesman Dion was patient and helpful. And he was on time with the delivery the next day. Nice ride and even though there were some bumps along the way we are happy with the car.

We had an excellent experience with Gustavo and the whole team at Miami Acura! We appreciated their courtesy to us as a family and helping us reach a fair deal on our new vehicle. We are beyond excited. We highly recommend the Miami Acura team when searching for your new luxury vehicle!

This review is purely for the sales portion of the experience. Worked remotely with Gustavo Cardenas and John Sanchez. I've never had a team pick up the phone as fast or returned calls/text messages as quickly as these two have. You call and they are on it. The sales portion went incredibly easy, the follow up and transport which was an entirely different company left a bit to be desired, in retrospect I should have asked for them to toss in an Apple Airtag as John relentlessly called to figure out the location of the vehicle. It did get picked up from Miami and arrived in the SF Bay Area in under the 2-weeks they promised. Now, hoping John finds the second key to the vehicle.

Miami Acura is a peaceful place, believe me... there is a great energy in this place, where everyone is trying to help the customer, but not in aggressive way, the only dealer I visited that kept their words, and delivered what they promised, but better. I bought a beautiful RDX, they sale quality cars, no tricks. I recommend this dealer, if you want a quality car, be treated respectfully and get the best according to your specific situation, do not hesitate, MIAMI ACURA is your choice. Thanks again to Julio, John Felix... To the entire team. What else would you need? You'll get a quality car from a professional and quality people.

Amazing experience! Jeff and Mike helped me get the deal I wanted! Great customer service very knowledgeable and helpful. Also had the please of getting to know the VP of the company and he is an awesome guy. Thank you for all you do there!

What a great experience! Audi Orange Park went above and beyond to make sure I was happy with my purchase and that everything was explained to me so I left knowing exactly how to use my vehicle. There was no pressure and even let us leave the dealership to go look at other cars before coming back and purchasing my S5 convertible. I highly recommend the dealership and appreciate the service they provided us!